Last Updated: July 20, 2026

1. Overview

This website is operated under the brand name EverPawCraft. Throughout the website, the terms “EverPawCraft,” “we,” “us,” and “our” refer to EverPawCraft.

EverPawCraft provides this website, including the information, products, customization services, artwork preview services, tools, and other features available through the website, subject to your acceptance of these Terms & Conditions.

By visiting our website, placing an order, submitting photographs or other materials, communicating with us about an order, or otherwise using our services, you agree to be bound by these Terms & Conditions, together with any additional policies referenced on the website, including our:

• Privacy Policy;
• Shipping Policy;
• Returns, Cancellations & Quality Promise; and
• any product-specific instructions or terms displayed before checkout.

Please read these Terms & Conditions carefully before accessing or using the website. If you do not agree with them, you should not use the website or purchase our products.

Our online store is hosted by Shopify, which provides the ecommerce platform through which we offer our products and services.

2. Eligibility And Online Store Use

By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you are using the website with the permission and supervision of a parent or legal guardian.

You may not use the website, our products, or our services:

• for any unlawful or unauthorized purpose;
• in violation of any applicable law or regulation;
• to infringe intellectual property, privacy, publicity, or other rights;
• to transmit viruses, malware, or harmful code;
• to obtain unauthorized access to our systems;
• to scrape, copy, reproduce, or commercially exploit website content without permission; or
• to interfere with the operation or security of the website.

We may suspend or terminate access to the website where we reasonably believe these Terms have been violated.

3. Products And Services

EverPawCraft creates personalized pet artwork, keepsakes, decorative products, gifts, memorial products, and other made-to-order items.

Because our products are customized using customer-provided photographs, videos, names, descriptions, and design instructions, each finished product may vary slightly from:

• product-page examples;
• digital mockups;
• artwork previews;
• photographs displayed on different devices; and
• previously completed customer products.

Product photographs and examples are provided to illustrate the general style, composition, format, and expected appearance of our work. They do not guarantee that every handmade, printed, framed, embroidered, sculpted, or otherwise produced item will be identical.

We reserve the right to:

• modify or discontinue products;
• update product descriptions;
• change available styles, sizes, materials, or options;
• limit quantities;
• decline requests that cannot reasonably be produced;
• restrict sales to particular regions; and
• refuse orders that violate these Terms or applicable law.

Nothing in these Terms excludes any statutory rights that cannot lawfully be excluded.

4. Personalized And Made-To-Order Products

Most EverPawCraft products are created specifically for an individual customer and may contain a customer’s selected:

• pet photograph or video;
• pet name;
• written message;
• memorial date;
• colors;
• design style;
• background;
• clothing or accessories;
• size;
• layout; or
• other personalized details.

You are responsible for reviewing all customization information before submitting an order.

We are not responsible for errors in the finished product that result directly from inaccurate information supplied by you, including:

• misspelled names;
• incorrect dates;
• incorrect wording;
• incorrect addresses;
• unclear instructions;
• low-quality reference photographs; or
• approval of an artwork preview containing the relevant error.

Where we identify an obvious issue before production, we may contact you for clarification, but we are not obligated to independently verify every name, date, spelling, or instruction.

5. Customer Photographs And Reference Materials

To create a personalized product, you may be asked to provide photographs, videos, drawings, text, pet descriptions, design instructions, memorial details, or other reference materials.

By submitting materials to EverPawCraft, you confirm that:

1. you own the materials or have the necessary permission to use and submit them;
2. our use of the materials to fulfill your order will not infringe another person’s copyright, trademark, privacy, publicity, contractual, or other rights;
3. the materials do not contain unlawful, abusive, defamatory, obscene, or harmful content; and
4. you have obtained appropriate permission before submitting identifiable images of another person.

You retain any ownership rights you have in your original photographs, videos, text, and other materials.

You grant EverPawCraft a limited, non-exclusive, worldwide, royalty-free license to use, copy, crop, edit, adapt, transmit, and share those materials only as reasonably necessary to:

• review and process your order;
• create artwork previews;
• make requested revisions;
• produce and manufacture your personalized product;
• communicate with you;
• conduct quality control;
• provide replacements or approved reorders; and
• maintain reasonable order and dispute records.

This limited license may also extend to artists, designers, manufacturers, fulfillment providers, cloud-storage providers, and other service providers assisting with your order.

Submitting materials for order fulfillment does not, by itself, give EverPawCraft unrestricted permission to use those materials publicly for advertising.

We may request your separate permission before using original customer photographs, stories, reviews, completed artwork, or finished products in public-facing marketing, except where another clearly disclosed content-release agreement applies.

6. Image Quality And Reference Requirements

The quality and accuracy of personalized artwork depend substantially on the reference materials you provide.

For the best result, photographs should generally be:

• clear and in focus;
• well lit;
• sufficiently high resolution;
• taken without strong filters;
• unobstructed;
• representative of the pet’s natural coloring and features; and
• suitable for the selected product style.

We may request additional photographs or videos if the original materials are unclear, incomplete, heavily filtered, cropped, dark, blurry, or otherwise unsuitable.

If you ask us to proceed using materials that we have identified as limited or unsuitable, the final result may reflect those limitations.

Creative interpretation is part of personalized artwork. Features such as expression, pose, fur texture, color, lighting, proportions, and background may be artistically adapted to suit the selected design.

7. Artwork Preview Process

Where an artwork preview is included with a product, we will send the preview using the contact information provided with your order.

Email is our primary communication method. Where you voluntarily provide a WhatsApp number, we may also use WhatsApp for preview reminders, clarification requests, revision communications, and order updates.

You are responsible for:

• providing an accurate email address and telephone number;
• checking your inbox and spam or junk folders;
• reviewing previews promptly;
• clearly communicating requested revisions; and
• confirming approval when satisfied.

Production may not begin until required approval is received.

Any estimated production or delivery period may be extended if:

• you do not respond;
• additional photographs are required;
• instructions are incomplete;
• multiple revisions are requested;
• requested changes materially alter the original design; or
• approval is delayed.

Revision Requests

The number and scope of included revisions may depend on the product description or offer displayed when you order.

Included revisions are intended to correct or refine the agreed design. They do not necessarily include:

• changing to an entirely different artwork style;
• replacing the pet or principal subject;
• changing the selected product;
• creating multiple alternative compositions;
• restarting the artwork after substantial work has been completed; or
• making changes after final approval or production has begun.

Major changes may require an additional fee or a new order. We will inform you before applying an additional charge.

8. Artwork Approval

When you approve an artwork preview, you confirm that you have reviewed and accepted the visible:

• pet appearance;
• spelling;
• dates;
• wording;
• colors;
• layout;
• background;
• composition; and
• customization details.

Once a preview has been approved, the order may immediately enter production. Changes, cancellations, or refunds may no longer be possible after that point.

If we do not receive your approval within the timeframe stated in our artwork preview communication, we may send reasonable reminders or place your order on hold.

For products requiring artwork approval, production will begin only after we receive your explicit approval. We will not treat a lack of response as approval.

Delays in providing approval may affect the estimated production and delivery timeline. If we are unable to complete your order due to prolonged non-response, we will contact you to discuss the available options, including cancellation and any refund required under applicable law.

Minor differences may occur between a digital preview and the physical product due to printing, embroidery, carving, manufacturing, screen calibration, material texture, lighting, and other production factors.

9. Orders And Order Acceptance

Submitting an order does not guarantee acceptance.

An order is accepted when we confirm it or begin performing the customization service, whichever occurs first.

We may refuse, limit, place on hold, or cancel an order where:

• payment cannot be authorized;
• information is inaccurate or incomplete;
• fraud or unauthorized activity is suspected;
• the requested content violates law or third-party rights;
• the customization cannot reasonably be produced;
• the product is unavailable;
• a pricing or listing error occurred;
• the delivery destination is unsupported; or
• the order appears to be placed for unauthorized resale or commercial reproduction.

If we cancel an order that we are unable to fulfill, we will notify you promptly and issue a full refund of any amounts paid for the unfulfilled products or services, including applicable shipping charges, unless a different resolution is agreed with you and permitted by law.

We may limit purchases made using the same customer account, payment method, billing address, shipping address, household, or other identifying information.

10. Prices And Payments

Prices are displayed in the currency shown on the website or at checkout.

Prices may change without prior notice, but changes will not normally affect an order already accepted, except where:

• there is an obvious pricing error;
• taxes, duties, or mandatory charges apply;
• you request additional customization; or
• the order is modified with your agreement.

Payment is processed through third-party payment providers available at checkout. By submitting payment information, you confirm that:

• the information is accurate;
• you are authorized to use the payment method;
• sufficient funds or credit are available; and
• the payment provider may process the transaction under its own terms.

We generally do not directly store complete credit or debit card numbers.

You are responsible for any charges imposed by your bank, card issuer, payment provider, or currency-conversion service.

11. Taxes, Customs, And Import Charges

Applicable taxes may be calculated and displayed at checkout.

International orders may be subject to:

• import duties;
• customs charges;
• brokerage fees;
• value-added tax;
• goods and services tax; or
• other government charges.

Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and may be payable by the recipient.

Customs procedures may delay delivery. We are not responsible for delays caused by customs authorities or for charges lawfully imposed by the destination country.

Where applicable law requires us to collect and remit particular taxes or duties, we will do so through the checkout process or relevant sales channel.

12. Cancellations

Because our personalized products are created specifically for each customer, cancellation options depend on the stage of the artwork preparation and production process.

We recommend submitting any cancellation request within 24 hours of placing your order by contacting support@everpawcraft.com.

Please note that this 24-hour timeframe is a recommended window for submitting a cancellation request and does not guarantee an unconditional full refund.

If artwork preparation or production has not yet begun, we can normally cancel your order and issue a full refund.

If custom work is already underway, we will review your request and explain any reasonable charges for work already completed, where permitted by applicable law, before processing the cancellation.

Once you have approved your artwork or physical production has begun, cancellation may no longer be possible due to the personalized nature of your order.

Nothing in this section limits your statutory consumer rights. For further information, please refer to our Returns, Cancellations & Quality Promise.

13. Returns, Refunds, And Replacements

Returns, refunds, replacements, and cancellations are governed by our Returns, Cancellations & Quality Promise, which forms part of these Terms.

Because personalized products are made according to customer specifications, they generally cannot be returned or refunded merely because:

• the customer changed their mind;
• the product is no longer wanted;
• the customer selected the wrong option;
• the customer supplied incorrect information;
• the customer approved the artwork; or
• the finished product contains ordinary differences inherent in the production process.

This does not affect rights relating to products that are:

• defective;
• damaged in transit;
• materially different from the approved artwork or order;
• not as described; or
• otherwise non-conforming under applicable consumer law.

You should inspect your order after delivery and contact us within the timeframe specified in our Returns & Refund Policy if there is a problem.

We may request photographs, packaging images, shipping labels, or other evidence needed to assess a claim.

Do not return a product without first contacting us and receiving return instructions.

14. Production And Shipping

Processing and shipping estimates are provided in the applicable product description, Shipping Policy, checkout, order confirmation, or customer-service communication.

Processing time and shipping time are separate.

Estimated delivery dates are not guaranteed unless expressly stated otherwise. Delays may arise from:

• artwork revisions or delayed approval;
• production capacity;
• material availability;
• quality-control issues;
• shipping-carrier disruption;
• customs procedures;
• severe weather;
• public holidays;
• incorrect addresses;
• events outside our reasonable control; or
• other operational circumstances.

We will take reasonable steps to communicate material delays.

If your order is significantly delayed, we will provide an update and explain the available options. Where applicable law gives you the right to cancel an order or obtain a refund because of a failure to deliver within the required timeframe, those rights will remain unaffected.

Although we work with third-party shipping carriers and fulfillment providers, their involvement does not remove any responsibility EverPawCraft has to you under applicable consumer protection laws.

Some products may be produced or shipped by third-party artists, manufacturers, printers, craftspeople, or fulfillment partners and may ship from different locations.

Orders containing multiple items may arrive in separate packages.

15. Shipping Addresses And Delivery

You are responsible for providing a complete and accurate shipping address.

Please contact us promptly if an address needs to be changed. We cannot guarantee that an address can be changed after production, fulfillment, or shipment has begun.

We may not be responsible for delivery problems to the extent they are directly caused by:

• an incorrect or incomplete address provided by the customer;
• refusal to accept delivery;
• failure to collect a package;
• failure to pay applicable customs charges;
• unauthorized redirection requested by the recipient;

circumstances outside our reasonable control, subject to applicable consumer protection laws.

Where a shipment is returned to us, additional shipping or handling charges may apply before it can be resent.

EverPawCraft remains responsible for the delivery of your order in accordance with applicable consumer protection laws. If an order is lost or damaged in transit before delivery, please contact us so we can investigate and provide an appropriate resolution, which may include a replacement or refund as required by applicable law.

Where a delivery problem results directly from an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to collect a parcel, additional reasonable costs may apply where permitted by law. Responsibility for loss or damage, and the transfer of legal title, will be determined in accordance with applicable law. Nothing in this section limits your statutory consumer rights.

16. Product Appearance And Color Differences

We make reasonable efforts to display product photographs, artwork examples, colors, dimensions, and materials accurately.

However, we cannot guarantee that:

• a device screen displays colors accurately;
• printed colors exactly match digital previews;
• natural materials are completely uniform;
• handmade details are identical between products;
• embroidery reproduces every fine photographic detail;
• framing, cropping, or scaling appears identical across sizes; or
• lighting conditions will not affect the perceived appearance.

Small differences resulting from screen settings, materials, manufacturing methods, printing, embroidery, carving, hand-finishing, or artistic interpretation are not necessarily defects.

Product measurements may also vary slightly within reasonable manufacturing tolerances.

17. Personal Use And Commercial Use

Unless we agree otherwise in writing, EverPawCraft products and personalized designs are sold for personal, household, decorative, memorial, or gift use.

Purchasing a physical product does not automatically transfer copyright or commercial reproduction rights in:

• the artwork;
• design;
• layout;
• illustration style;
• digital preview;
• production file; or
• other creative work created by EverPawCraft or its artists.

You may not, without prior written permission:

• reproduce the design for resale;
• manufacture additional products using the design;
• sell digital copies;
• license the artwork to another business;
• use the artwork as a business logo or trademark;
• use it in commercial advertising;
• mint or sell it as an NFT or comparable digital asset; or
• remove ownership or copyright notices.

A separate commercial license may be available by written agreement.

Personal Use Of Digital Artwork

When you purchase a digital-only pet portrait or receive a complimentary digital copy with an eligible physical portrait, EverPawCraft grants you a non-exclusive, non-transferable license to download, save, back up, print, and share the artwork for personal, non-commercial purposes.

You may display the artwork in your home, print copies for personal use or as gifts, share it privately with family and friends, or post it on your personal social media accounts.

This license does not permit you to sell the artwork or digital file, reproduce it for commercial purposes, create merchandise for sale, sublicense it to third parties, or use it in commercial advertising or branding without prior written permission.

Copyright and other intellectual property rights remain with their respective lawful owners. Nothing in this section transfers ownership of the underlying intellectual property or limits any rights granted under a separate written agreement.

18. EverPawCraft Intellectual Property

Except for customer-owned materials and third-party content, the website and its content are owned by or licensed to EverPawCraft.

Protected content may include:

• brand names;
• logos;
• artwork examples;
• illustrations;
• photographs;
• videos;
• product designs;
• text;
• graphics;
• icons;
• layouts;
• software;
• customization workflows; and
• website presentation.

You may access and use the website for personal shopping purposes only.

You may not copy, reproduce, republish, upload, post, transmit, distribute, modify, sell, license, reverse engineer, or commercially exploit protected content without prior written permission.

No rights are granted except those expressly stated in these Terms.

19. Reviews, Feedback, And Other Submissions

You may choose to submit reviews, comments, suggestions, testimonials, or other feedback.

You confirm that your submission:

• is accurate and reflects your genuine experience;
• does not infringe another person’s rights;
• is not defamatory, deceptive, unlawful, obscene, or abusive;
• does not contain confidential information;
• does not contain malware or harmful code; and
• does not impersonate another person.

You retain ownership of your review or feedback.

By submitting a review or feedback for publication, you grant EverPawCraft a non-exclusive, worldwide, royalty-free license to display, reproduce, and format that content in the context in which it was originally submitted, such as a product review section or customer testimonial page, subject to applicable law and any permissions you have provided.

We will seek any additional permission required by applicable law before using your review, original photographs, pet stories, completed artwork, or other customer-submitted content for separate promotional purposes, including paid advertising, influencer campaigns, email marketing, or other marketing materials beyond the original submission context.

We are committed to presenting authentic customer feedback. Reviews and testimonials must reflect genuine customer experiences. We will not knowingly publish fabricated reviews, misrepresent customer experiences, or materially alter feedback in a misleading way.

You may contact us to request the removal of your review or withdraw permission for future promotional use, subject to applicable law and any limitations relating to materials already distributed or published.

We may remove or decline to publish content that violates these Terms, but we are not obligated to monitor every submission.

20. Privacy

Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.

By using the website, you acknowledge that information may be processed by Shopify and by service providers assisting with payment, artwork creation, manufacturing, communications, analytics, fulfillment, and shipping.

21. Third-Party Services And Links

The website may contain links to third-party websites or use third-party services, including payment services, Shopify applications, social media platforms, analytics tools, and communication providers.

Third-party services may be governed by separate terms and privacy policies.

We do not control and are not responsible for the availability, content, security, accuracy, products, or practices of independent third parties.

Your use of a third-party service is at your discretion and subject to that provider’s terms.

This provision does not exclude responsibility that cannot lawfully be excluded.

22. Errors And Inaccuracies

Occasionally, the website may contain typographical errors, inaccuracies, or omissions relating to:

• product descriptions;
• prices;
• promotions;
• customization options;
• shipping charges;
• processing times;
• delivery estimates; or
• availability.

We may correct errors, update information, or cancel an affected order where reasonably necessary.

If an obvious pricing or listing error affects your order, we will contact you promptly to explain the error and, where appropriate and permitted by applicable law, offer you the option to proceed at the corrected price.

You will not be charged any additional amount without your express agreement.

If you do not wish to proceed at the corrected price, or if we are unable to fulfill the order, we may cancel the affected order where permitted by applicable law and issue a full refund of the amount paid for the affected products or services, including any applicable shipping charges.

Nothing in this section limits your statutory consumer rights or permits us to unilaterally increase the price of an accepted order.

23. Prohibited Content And Customization Requests

We may refuse to create or reproduce content that:

• infringes copyright, trademark, privacy, publicity, or other rights;
• contains hate speech or unlawful discrimination;
• promotes violence, abuse, or criminal activity;
• contains explicit sexual content;
• exploits or endangers children;
• involves animal cruelty;
• contains defamatory or threatening material;
• impersonates another person;
• violates applicable law; or
• is otherwise reasonably considered harmful or inappropriate.

Refusal of a customization request does not imply any judgment regarding the customer personally.

Where possible, we may offer an alternative design. If no acceptable alternative is available, we may cancel and refund the unfulfilled portion of the order.

24. Availability Of The Website

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend, update, modify, or discontinue parts of the website for:

• maintenance;
• security;
• technical changes;
• service-provider changes;
• legal compliance; or
• operational reasons.

We are not responsible for temporary unavailability outside our reasonable control.

25. Disclaimer Of Warranties

To the fullest extent permitted by applicable law, the website and its online features are provided on an “as available” basis.

We do not guarantee that:

• every website function will be uninterrupted;
• every error will be corrected immediately;
• the website will be free from all harmful components; or
• information will always be complete and current.

Products remain subject to any warranties, consumer guarantees, and conformity rights that cannot lawfully be excluded.

Nothing in these Terms excludes any express product commitment we make in writing.

26. Limitation Of Liability

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability that may arise from fraud, fraudulent misrepresentation, or other legally non-excludable matters.

To the fullest extent permitted by applicable law, EverPawCraft will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the website or products where such losses were not reasonably foreseeable.

We are not responsible for losses caused by:

• inaccurate information supplied by the customer;
• unauthorized submission of third-party content;
• failure to review an artwork preview;
• approval of an incorrect design;
• misuse of a product;
• third-party websites or services;
• customs procedures;
• shipping-carrier events outside our reasonable control; or
• events beyond our reasonable control.

Where liability may lawfully be limited, our aggregate liability relating to an order will generally not exceed the amount paid for the product giving rise to the claim.

This limitation does not reduce any mandatory consumer remedies.

27. Customer Responsibility For Third-Party Claims

You are responsible for claims arising directly from materials you submit where:

• you did not own or have permission to use them;
• they infringed another person’s intellectual property, privacy, or publicity rights;
• they contained unlawful content; or
• your statements regarding ownership or permission were materially false.

To the extent permitted by law, you agree to reimburse EverPawCraft for reasonable losses, costs, or liabilities directly resulting from such a breach.

This section does not apply to losses caused by EverPawCraft’s own unauthorized use of your materials.

28. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by circumstances outside our reasonable control, including:

• natural disasters;
• severe weather;
• fire or flood;
• epidemic or public-health emergency;
• war, terrorism, or civil disturbance;
• labor disputes;
• transportation disruption;
• customs delays;
• power or internet failure;
• governmental action;
• supplier interruption; or
• carrier failure.

We will take reasonable steps to reduce the effect of such events and resume performance when practicable.

29. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue in effect.

30. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we waive the right to enforce it later.

Any waiver must be clear and applies only to the particular circumstances for which it was given.

31. Entire Agreement

These Terms, together with our Privacy Policy, Returns & Refund Policy, Shipping Policy, product descriptions, customization instructions, and any other policies expressly incorporated by reference, form the agreement relating to your use of the website and your order.

Where product-specific terms conflict with these general Terms, the more specific terms will apply to that product or offer.

Nothing in this section excludes representations or rights that cannot lawfully be excluded.

32. Consumer Rights And Applicable Law

These Terms are intended to apply internationally.

The laws and mandatory consumer protections applicable to a transaction may depend on:

• where EverPawCraft is operated;
• where the customer resides;
• where the order is delivered; and
• other circumstances connected with the transaction.

Nothing in these Terms deprives a consumer of mandatory rights or remedies available under applicable law.

Before beginning formal proceedings, we encourage customers to contact us so that we can attempt to resolve the issue directly.

33. Termination

These Terms remain effective while you use the website or have an active order.

You may stop using the website at any time.

We may suspend or terminate access where we reasonably believe that you:

• violated these Terms;
• engaged in fraud or unlawful conduct;
• interfered with the website;
• abused staff, artists, partners, or other users; or
• created a material security or legal risk.

Termination will not affect obligations, payments, rights, licenses, or liabilities that arose before termination or that are intended to continue afterward.

34. Changes To These Terms

We may update these Terms to reflect changes in:

• our products;
• customization processes;
• website features;
• service providers;
• business practices; or
• applicable legal requirements.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Changes will not ordinarily apply retroactively to an accepted order unless required by law or agreed with the customer.

Your continued use of the website after revised Terms are posted constitutes acceptance of the revised Terms for future use and future orders.

35. Contact Information

EverPawCraft is operated by Max Horizon Global LLC, a limited liability company registered in Wyoming, United States.

For questions about these Terms & Conditions or our services, please contact us at:

Customer Support: support@everpawcraft.com

Legal Inquiries: legal@everpawcraft.com

Website: https://everpawcraft.com